Appointments
NEW CANCELATION POLICY AS OF JUNE, 2021
We want to be as fair as possible and we do understand that there are situations where you may not be able to make your salon appointment. Our salon policies are meant to be fair and we may use our discretion.
No Shows/Cancellations
Repeated no shows and day of cancellations will be charged 100% of the appointment and will be required to provide a credit card payment when rescheduling a future appointment.
Cancellations
We require 48 hours notice to cancel or reschedule your appointment. This will allow us enough time to (hopefully) fill your spot. Every open chair makes a big impact – not only on your stylist but our overall business as well. Failing to do so will result in a 50% charge of the scheduled appointment. We require a credit card number for any appointment over 1 hour, including extensions, keratin treatments, balayage and other such services.
Late Policy
If you are running over 15 minutes late, we will do everything we can to accommodate you, but you may be required to reschedule your appointment. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all of our clients, treatments are completed as scheduled. By giving your credit card number you are authorizing us to charge your card if you are a no show or cancellation 24 hours before your appointment.
Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated. Suggestions are always welcome.
We look forward to serving you!
Teamwork
As professionals, we recognize the need for change from time to time. Please do not assume a service provider’s feelings will be hurt if you try another team member. We are all here to make sure you have a pleasant experience.
Future Appointments
To Ensure your desired appointment date and time, we recommend that you reserve your next service prior to leaving the salon.
Late/No Show Policy
In consideration of other clients and our staff, it is important that you arrive on time for your appointment. If it is determined that you arrived late, you may be asked to reschedule or be taken by another stylist. If you need to cancel your appointment, please allow 24 hours notice, so that we can offer your time to another client.
Children
Due to chemicals, sharp instruments, hot appliances and for the comfort of all clients, children and infants must be closely supervised by a parent. We recommend arranging childcare so that you can relax during your visit.
Return Policy
We will gladly exchange or refund (accompanied by a receipt) all retail items returned within 60 days.
Insufficient Funds
$25.00 charge for all Insufficient Funds.
Payment Types
We accept Cash, Checks, Visa, Mastercard & American Express; as well as Touché Salon Giftcards & Mainstreet Gift Certificates.
Proud Members of
